Cookie Policy

This policy (“Cookies Policy“) is issued by Shangri-La International Hotel Management Limited (referred to as “we“, “us“, “our“). This Cookies Policy applies to our use of cookies in connection with our website www.ting-shangri-la.com and our mobile application (collectively “Site“). 

By continuing to use our Site, you are agreeing to our use of cookies in the manner set out in this Cookies Policy. 

If you not wish to accept cookies in respect of your use of this Site, you should stop using the Site, or turn off your cookies (see paragraph 4), but this may affect the functionality of the Site.

1. WHAT THIS COOKIES POLICY COVERS

This Cookies Policy sets out:

  • What a cookie is (paragraph 2);
  • An overview of the cookies we use (paragraph 3);
  • What you can do if you do not agree to the use of the cookies (paragraph 4); and
  • Further information about cookies in general (paragraph 5). 

2. WHAT IS A COOKIE?

After you enter the Site, the Site will make use of “cookies”. Cookies are small text files containing small amounts of information which are downloaded and may be stored on any of your internet enabled devices e.g. your computer, smartphone or tablet – like a memory for a web page. This Cookies Policy provides you with information about the cookies we use and why. Our Privacy Policy sets out full details of the other information we may collect and how we may use your personal data. If you do not wish to accept cookies in connection with your use of this Site, you should stop using it or turn off your cookies (see paragraph 4 below for how to do this) but this may affect the functionality of the Site. 

3. COOKIES USED ON THE SITE

We use several different types of cookies. In particular, we use the following first party cookies: necessary cookies which allow certain fundamental features of the Site to work; functional cookies, which allow us to remember choices you make (e.g. your cookie preference), performance cookies, which monitor usage of the Site and advertising cookies which record the fact that you have visited the Site and then which links you have accessed whilst you use the Site. 

We also use third party cookies – these are cookies that are set by a third party website or applications rather than by us. In particular, the Site allows cookies of third party social networks (e.g. Facebook and LinkedIn), and this enables a user to share content of the Site on social networks. These third parties may use cookies, but their use of cookies will not be governed by this Cookies Policy.

Some of these are session cookies which are temporary and allow us to link your actions during a browser session. These are deleted at the end of your browsing session. Others are persistent cookies which remain on your device for the period of time specified in the cookie. These cookies help us identify you as a unique user (by storing a randomly generated number).

The Site uses first party cookies for the following purposes:

  1. a) necessary cookies

Necessary cookies are essential and help you navigate the Site. These cookies make sure your basket is saved during all steps of the checkout process. This helps to support security and basic functionality of the Site.  These cookies are necessary for the proper operation of our Site, so if you block these cookies we cannot guarantee your use or the security of our Site during your visit.

  1. b) functional cookies

Functional cookies are used to provide you the best user experience.  These cookies are for instances used to save and remind you about reservations you have started to make, so will save you time if you want to complete your reservation at a later stage. These cookies could also recognise if a Site user has already signed up for our newsletter/requested information about a service or if the user is seeing a certain page for the first time.

  1. c) performance cookies

Performance cookies help us to understand the behaviour of our visitors and the usage of the Site. This allows us to continuously improve the Site to provide you the best user experience. These cookies are also used to help us understand what interests our users, and measure how effective our advertising is. Some of these cookies are managed by third parties, and you may refer to the third parties’ own website privacy notifications for further information. 

By way of example, we use Google Analytics cookies to obtain an overall view of visitor habits and visitor volumes, and to help improve the overall experience on our Site. Google Analytics is a third-party web analysis service provided by Google Inc, which uses “performance cookies” and “targeting cookies” to analyse how you use the Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. However, this website uses Google Analytics with the expansion ‘_anonymizeIp()’ which means that Google will truncate/anonymise the last octet of the IP address for Member States of the European Union.

On behalf of us, Google will use the information collected for the purpose of evaluating your use of our Site, compiling reports on Site activity and providing other services relating to Site activity and internet usage to us. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser as described below. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB#. You may disable the use of Google Analytics by using the link disable Google Analytics. This link creates an opt-out cookie which prevents the further processing of your data. For more information about Google Analytics cookies, please see Google’s help pages and privacy policy. 

We also use Adobe Experience Cloud cookies, namely Adobe Analytics and Adobe Audience Manager, to analyse visitors’ activities on our website. You may disable the use of Adobe Experience Cloud cookies to stop further processing your data by following the instructions set out in this link: https://www.adobe.com/hk_en/privacy/opt-out.html. For more information about Adobe Experience Cloud cookies, please see Adobe privacy policy.

If you do not accept the use of these cookies, we cannot guarantee how our Site will perform for you. 

  1. d) advertising cookies

Advertising cookies will remember your preferences and, in general, that you visited the Site. We strive to provide you with advertisements for hotels, resorts, and other products and services relevant to you and your interests on other online platforms, where available. These cookies are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertisements.

More specifically, we may use the following cookies on our Site:

Performance Cookies 

  • Google Analytics stored by Google for 1 day to 2 years, depending on the cookies – We use Google Analytics to help analyse which pages on our website visitors viewed. When you visit our website, your web browser automatically sends certain information to Google. For further information on how Google uses your data, please refer to https://www.google.com/intl/en/policies/privacy/partners/. To opt-out, please click: here.
  • Adobe Analytics stored by Adobe for zero (session cookie) to 3 years, depending on the cookies – We use Adobe Analytics to help analyse visitors’ activities on our website, such as analysing clickstream data and tracking historical activities. For further information on how Adobe Analytics cookies work, please see https://marketing.adobe.com/resources/help/en_US/whitepapers/cookies/cookies_analytics.html. To opt-out, please see: https://www.adobe.com/hk_en/privacy/opt-out.html 
  • Adobe Audience Manager stored by Adobe for 6 months to 2 years, depending on the cookies – We use Adobe Audience Manager to help analyse visitors’ activities on our website, such as identifying visitors, recording data calls, synchronizing data, error tracking and testing. For further information on how Adobe Audience Manager cookies work, please see https://marketing.adobe.com/resources/help/en_US/whitepapers/cookies/cookies_am.html. To opt-out, please see: https://www.adobe.com/hk_en/privacy/opt-out.html
  • Flurry Analytics stored by Yahoo with no expiry date – We use Flurry Analytics to help us collect unexpected crash logs of our mobile application users (excluding those in the People’s Republic of China except for Hong Kong, Taiwan and Macao) to improve stability and performance of our mobile application and to track how users use our mobile application. For more information on how Flurry Analytics uses your data, please refer to https://policies.yahoo.com/us/en/yahoo/privacy/index.htm  
  • Umeng Analytics stored by Umeng with no expiry date – We use Umeng Analytics to help us collect unexpected crash logs of our mobile application users in the People’s Republic of China except for Hong Kong, Taiwan and Macao to improve stability and performance of our mobile application and to track how users use our mobile application. For more information on how Umeng Analytics uses your data, please refer to http://www.umeng.com/policy.html To opt-out, please see https://dip.umeng.com/opt_out.html

Necessary Cookies 

Advertising Cookies 

4. CONTROL YOUR COOKIE SETTINGS

We shall store a cookie on your computer or device to remember this for next time. You can change your browser settings so that you receive a warning before certain cookies are stored. You can also adjust your settings so that your browser refuses most of our cookies or only certain cookies from third parties. If you wish to withdraw your agreement at any time, you will need to delete our cookies using your internet browser settings. You should do this through the browser settings for each browser you use. Please be aware that some of our services will not function if your browser does not accept cookies. However, you can allow cookies from specific websites by making them “trusted websites” in your internet browser. The following links may assist you in managing your cookies settings, or you can use the ‘Help’ option in your internet browser for more details.

To block Google Analytics cookies specifically, you can install the “Google Analytics Opt-out Browser Add-on” provided by Google. If you share the use of a computer, accepting or rejecting the use of cookies may affect all users of that computer. 

The above instructions on browser settings are relevant when you use or access our website www.shangri-la.com.  

5. OTHER INFORMATION

The following link contains further information about cookies

http://www.aboutcookies.org. 

In addition, a guide to online privacy has been produced by the internet advertising industry which can be found at:

We may change this Cookies Policy from time to time by posting the updated version of the policy on our Site. Please check this Site periodically to be informed of any changes. 

6. CONTACT US 

If you have any questions about the cookies used on our website, please contact us at dataprotectionofficer@shangri-la.com.

Last Updated:  14 May 2018